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Harness the right attitude for a better life, at home and at work.
Having the right attitude doesn't always come naturally. But everyone knows that having a positive outlook is an underlying factor in our day-to-day living, especially in our job performance. As a result, people constantly devote themselves to positive attitude change. Attitude: A Little ...
Born without arms, Bonnie shows that the proper attitude is necessary to overcome any disability.
Call Center training package.
Rich in content, this training package shows customer service representatives how to communicate the voice and spirit of their organizations as they develop positive relationships with customers. This complete program inlcludes case studies video, leader training manual, three copies of Call ...
The seven keys to developing the magnetism that leads to success.
Charisma. Some people ooze this seemingly effortless trait. Now you can get the same kind of attention and respect. This new self-study video, conducted by internationally recognized consultant, Dr. Tony Alessandra, illustrates and explains what years of research has qualified to be the ...
Avoid the "verdict" performance appraisal - improvement comes from coaching!
As a manager, learn how you can identify your real objective during the performance appraisal based on five personnel-management techniques set forth in this exemplifying video. There are four major steps to conducting your employee meetings. After watching this video, you'll understand how to ...
Jean Lebedun, renowned communication expert, introduces a four-step process to deal with conflict.
Conflict is a natural occurrence in any workplace. However, everyone in your organization should know how to effectively deal with conflict when it erupts in the workplace. Jean Lebedun, renowned communication expert, introduces a four-step model based on her 3R's approach (responsibility, ...
Offers everyone in your company practical skills that promote cooperation and understanding.
This video demonstrates techniques for avoiding conflicts. It offers everyone in your company practical skills that promote cooperation and understanding.
Learn 5 qualities that customers expect.
Lisa Ford, one of the most respected customer service specialists in the nation, alerts employees to the five qualities that today's more educated, high-demanding and sophisticated customers expect. In the video, CUSTOMER SERVICE EXCELLENCE: IT'S IN THE DETAILS, Lisa provides insightful ...
Design quality learning experiences.
By identifying characteristics of learning activities, this video will teach new trainers to design quality learning experiences and deliver effective training.
Featuring Dr. Roosevelt Thomas.
In this straightforward question and answer video, Dr. R. Roosevelt Thomas, founder of the American Institute of Managing Diversity and 1998 inductee into the prestigious "Class of Fellows" of the National Association of Human Resouces, answers the questions : Why does diversity have to be ...
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