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Harassment claims cost employers millions every year. is your organization at risk?
The EEOC receives nearly 20,000 workplace harassment and discrimination complaints each year, resulting in expensive lawsuits, negative media coverage and damaged morale. As you know, the best way to eliminate harassment is with effective anti-harassment training. A Clear Picture: Harassment in the ...
Bad attitudes can threaten the essential functions of your organization. They spread like viruses from individual employees through departments and infect entire organizations.
Cure bad attitudes to increase productivity in your organization! Bad attitudes can threaten the essential functions of your workplace. They spread like viruses from individual employees through departments and infect entire organizations. Once an attitude virus begins to spread, it can become ...
This program teaches your employees the steps and techniques for defining their internal customers and how to serve them appropriately. By asking questions, listening, and keeping their word, employees can create a positive and productive working environment. This video is ideal for employees ...
From the Government Employee Training Series.
This video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members. As new employees learn the importance of giving basic respect to everyone and how to create a positive work atmosphere and minimize unnecessary frustration, experienced ...
Employee Training for State and Local Government Employees.
After a nationwide study of municipal training practices, this program was produced in cooperation with seven different cities to create the first ever relevant and realistic audio-visual training designed specifically for municipal employees. In this program new city employees learn why most ...
From the Government Employee Training Series.
Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced government employee can tell you, they do happen. This video follows five difficult situations government staff members have faced in the past from the beginning of the incident to its ...
Employee Training for State and Local Government Employees.
Dealing With Difficult Citizens After a nationwide study of municipal training practices, this program was produced in cooperation with seven different cities to create the first ever relevant and realistic audio-visual training designed specifically for municipal employees. Encounters with ...
Employee Training for State and Local Government Employees.
Ethics After a nationwide study of municipal training practices, this program was produced in cooperation with seven different cities to create the first ever relevant and realistic audio-visual training designed specifically for municipal employees. New employees viewing this program are ...
Humorous program on Leadership.
Humorous video showing a Team Leader/Supervisor learning the 2 principles of good Leadership: 1) You Only Succeed When They Do; 2) Be First, Be Fair, Be Firm, Be Flexible. From the producer of the award winning customer service video, "The Guest".
From the Government Employee Training Series.
This video examines the ethical principles common to all government codes of ethics. Through realistic situations, new employees learn the ethical practices expected of them and experienced employees are questioned about how well they are still meeting those expectations. Included ...
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