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Shows healthcare organizations how to create an inclusive work environment in which everyone - patients, patients' families, employees and suppliers - are treated with fairness, dignity and respect.
The first time we see a face, we form an opinion about that person in under three seconds. Most of the time, we're not even aware it's happening. And that's a problem. Based on a three-second impression, we assume we know how our patients and coworkers define respect and want to be treated. In ...
A Body Language Guide for Healthcare Professionals.
Imagine a situation where you can communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your patients are communicating with you through body language - and you ...
When your profession is caring for the health of others, words truly become a lifeline.
Have you ever been misunderstood? In daily life, misunderstandings can create humorous muddles or minor mistakes. But in healthcare settings, miscommunications can have serious repercussions. Confused contexts, noisy rooms, or failure to ask for clarification can create peril for your ...
It's Just Good Healthcare.
What is Cultural Competency? In simple terms, it's medicine at its best: patient-centered care. Healthcare providers who are sensitive to the cultural and religious beliefs of the communities they serve, particularly surrounding health and illness, provide patient-centered care. It's considered ...
This video gives healthcare workers true insight and lasting strategies for working through conflicts with less dependence on superiors.
Based on the world famous Thomas-Kilmann Conflict Mode Instrument, this video gives healthcare workers true insight and lasting strategies for working through conflicts with less dependence on superiors. This film illustrates five different positions people take when conflict arises. By ...
Don't let irritating telephone manners transfer your patients to another hospital.
Help your telephone staff convey a positive image of your facility. Patients rely on your telephone staff for speedy and accurate information. This video demonstrates the unique problems encountered by health care telephone personnel and dramatizes specific techniques for handling them. How To ...
Through dramatic and entertaining vignettes, this video shows employees how easy and satisfying it can be to turn up their level of care.
Did you know that most patient complaints have nothing to do with medical issues? On the contrary, most complaints arise because patients feel they aren't being listened to, or feel that their questions or concerns are being left unanswered. To guarantee patient satisfaction and patient ...
Realistic scenarios in a Healthcare setting representing many different forms of harassment.
Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization! In ...
Learn vital interviewing skills for selecting top applicants into your health care facility.
The quality of workers being hired into today's health-care environment is of growing concern. Now, more than ever, it's crucial to be able to hire only the best workers for your health-care environment and flag those who may not be up to standards. It is vital that interviewers know what they ...
In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable.
"àyour success depends on how well you connect with other people. No one teaches this skill better than Nicholas Boothman" -Bob Nelson, author of 1001 Ways to Reward Employees In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a ...
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