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A successful supervisor is asked by a business magazine writer to give an interview on what it's like to be a new supervisor. Through flashbacks we find the seventeen key activities essential to fulf
Meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities - especially the challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition. It's ...
This video shows what good employees want and need to remain loyal to an organization: clear expectations and performance measurements, time to give and get feedback, rewards and recognition.
Hiring good employees isn't enough in today's competitive labor market. Managers and organizations have to focus on strategies for keeping their best employees on the job. To remain loyal to an organization, good employees want and need: Clear expectations and performance measurements Time to ...
Three-part series.
Three-part series. Titles include: Customer Service at Work Teamwork at Work Supervisory Skills at Work See individual titles for complete descriptions.
Attitude viruses may not be Level 4 biohazards, but they can create an epidemic. This new workforce edition illustrates how these viruses have many forms and one common result: negativity in the work
Cure bad attitudes to increase productivity in your organization! Bad attitudes can threaten the essential functions of your workplace. They spread like viruses from individual employees through departments and infect entire organizations. Once an attitude virus begins to spread, it can become ...
Uses a compelling dramatization to teach your managers how to avoid litigation landmines that can cost them - and your organization - millions of dollars.
One in every five managers will find him or herself in litigation at some time during his or her career. Brought to you by the producers of the best-selling Workplace Violence: First Line of Defense, this new program uses a compelling dramatization to teach your managers how to avoid ...
Covers balance sheets, profit and loss statements and cash flow forecasts.
The light-hearted approach of this world-famous video helps take the fear out of financial documents and complex concepts, and although accounts might never become a manager's favorite topic, it does at least make them understandable. Using the device of contrasting the apparent worldliness of ...
Helps managers appreciate the importance of budgets to business activity and to give guidance on building up and controlling a budget.
John Cleese's inimitable humorous approach to finance for non-financial managers. Covers constructing, coordinating and controlling budgets. The owner of a small manufacturing business finds himself in a typical predicament. Sales are up 50 percent on the previous year but profits are down. ...
Are the supervisors in your organization impressed by an employee who consistently meets job standards? Or do they reserve praise for only those employees that consistently exceed expectations?
If you are a people-manager, Building Employee Morale - Missed Opportunities may be one of the most important training videos you will ever see. Building Employee Morale - Missed Opportunities is an entertaining and thought provoking dramatization that suggests a solution to the "Meets Problem." ...
This video shows that even the most delicate situation can be overcome when dealt with using the appropriate counseling techniques. It introduces the four stages of a structured approach to counseling: setting up the interview, getting people talking by using open questions, helping them think ...
Help employees better understand their feelings during change and give them the tools to a step-by-step method for overcoming change.
Confusion, depression, and fear often accompany change. Whether it's change at work or home, people often feel alone in their situation. The fact is, we all experience similar feelings when coping with difficult changes. Ken Blanchard, coauthor of The One-Minute Manager, shares his insights ...
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