Blended Learning Solutions for
Organizations on the Move

Question: What powerful, eroding force has the biggest impact on engagement, performance, and inclusion? Answer:The little things, subliminal messages we don't talk about but that profoundly affect performance and morale. Question: What are Microinequities? Answer: Small, subtle signals we send to other people through our words and behavior that cause them to feel discounted, excluded, or devalued. Question: What are Micro-affirmations? Answer: Small, subtle signals we send to other people through our words or behavior that cause them to feel encouraged, appreciated, valued, and supported. The "little things" are behaviors we all use, intentionally and unintentionally. They can make our organizations highly productive or erode their power, innovation and productivity. Designed by a pioneer in the field of diversity and inclusion, Little Things Mean A Lot™ shows how the ways we value and devalue our colleagues impact our workplace and its effectiveness. This program combines a compelling business case with practical strategies individuals, teams and leaders can use to counter microinequities while building high performance work environments. Learning Objectives: Recognize that the way we treat each other at work - the little things we do - has a big impact. Learn to respond effectively to negative messages (microinequities) that can undermine our success. Equip yourself with simple tools and strategies to make the workplace more inclusive. Program includes: 22-minute DVD designed for flexible use Leader's Guide: agendas for 3-hour and 1-hour workshops, detailed notes for facilitating intact and executive work teams Participant Handouts PowerPoint Presentations 10 Desk Reminder Cards Brigid Moynahan, founder of The Next Level, Inc., has designed and delivered more than 800 corporate programs in the US and internationally. A pioneer in addressing inclusion issues in organizations, her work has been profiled in Working Woman Magazine, Chief Learning Officer, Diversity, Inc., the Wall Street Journal, the Catalyst Awards and the Conference Board. Click here to learn more about Brigid Moynahan's Workshop

We all want success. We want to reach our business and personal goals. We want to achieve the personal satisfaction of winning against all odds. It doesn't matter whether we live in bad or good times; our quest for success is about yearning... achievement and the journey along the way. Success is an Attitude! provides an antidote to bad times and an inspiration in good times. It is motivational. It is real... from people who have succeeded. Success is an Attitude! shows how we too can succeed. We've asked some of the most successful people in the world; CEOs, founders of major companies and best selling leadership authors about success. They say it is all about attitude. Success starts there. That's your pivot point. In this video, you will see 6 extraordinary leaders and thinkers define their meaning of success and what that can mean for you. Here are a few of the quotes from the video: "Primary success comes from primary greatness, your character." Stephen Covey, author "7 Habits of Highly Effective People" "Getting self-confidence is at the heart of success in every aspect of life." Jack Welch, former CEO GE "You can define success by how many points you score. I don't define success that way: (it's) for the team to win." Bill Bradley, former NBA star, US Senator "To succeed you have to believe in something with such passion that it becomes a reality." Anita Roddick, founder Body Shop "If you're enjoying what you do, if you're part of the ecosystem, if you provide a service that benefits a person, then success is a byproduct." Deepak Chopra, author "7 Spiritual Laws of Success" "Successful people are optimists. They believe they can and will do it." Marshall Goldsmith, Executive Leadership Coach There is no better time than now to achieve the success you deserve. Go for it!

The fortunes of any business rise or fall based upon the level of customer service it delivers to its customers. No matter how large or complex a company may be, great customer service usually comes down to one employee, serving one customer, one day at a time. Great customer service is no secret. That's the message behind the remake of this hilarious hit. We all know how to take care of a guest in our home; we welcome them, we take care of their needs, we thank them for behind the remake of this hilarious hit. We all know how to take care of a guest in our home; we welcome them, we take care of their needs, we thank them for coming and we invite them back. A guest at work is no coming and we invite them back. A guest at work is no different. It's that simple. Great customer service lies within each of us. With each new customer we have a choice: we can treat them as an interruption in our day, or we can greet them as a welcomed guest. Let this video forever change the way we see our customers ... our Guests! Package includes: The Guest 2E Video The Original Guest Video Resource CD-ROM (includes the Expanded Leader's Guide, Reproducible Handouts, Customizable PowerPoint Presentation) 10 The Guest Pocket Cards

After you've spent time and money acquiring customers, the last thing you need is for them to go away...mad. Do your employees know the things they do to frustrate customers to the point where they leave muttering, "Why Are You Making It So Hard For Me?" Let WAYMISH teach them the attitudes and behaviors that keep customers coming back. How many customers does your organization lose every day? How many were planning to give you their money but ended up leaving in frustration? It may be more than you think! And these days you can't afford to lose even one good customer. Let this unforgettable program teach your staff the attitudes and behaviors that make customers feel valued so they will buy from you again and again. Benefits: Increases revenue by teaching staff how to avoid common customer frustrations that result in lost sales Maximizes customer lifetime value by teaching skills that positively impact customer satisfaction Creates positive word-of-mouth and referral business by showing staff how to meet customer expectations and practice service recovery Program Includes: DVD or VHS of WAYMISH DVD or VHS of WAYMISH: The Supervisor Show and The WAYMISH Factor Meeting Opener printed Leader's Guide for WAYMISH with reproducible participant worksheets CD-ROM with WAYMISH PowerPoint Presentation and printable PDFs of participant worksheets CD-ROM with The Supervisor Show PowerPoint Presentation, PDFs of printable Leader's Guide and participant worksheets 10 WAYMISH-Buster Employee Handbooks 10 Reminder Cards 1 copy of the book WAYMISH by Ray Considine and Ted Cohn